Are you able to temporarily move the YouView box nearer to your router so you can complete the setup with it plugged directly into the router with an Ethernet cable? .recentcomments a{display:inline !important;padding:0 !important;margin:0 !important;}. egregiously misleading and I suspect deliberately so, in order toobfuscate people rather than enlighten them. Reports about this have diminished, so maybe BT finally put a stop to the misinformation. Many Thanks. Following the removal of the HDD I did open up the HDD and could see the arm was stuck. document.removeEventListener(evt, handler, false); If you have seen out your contact then it will belong to you. Hi, Get in touch Need more help? Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Tried maintenance mode, software repair brings it back to the loop, factory resets with keeping the recordings failed. YouView is now the OS behind the BT TV, TalkTalk and Plusnet set-top boxes. However, good to hear that you got your neighbours up and running again with an internet reset. Followed these instructions to replace what I thought was a damaged hard drve. Still functioning Cancelled a couple of months ago. If you have bought a used hdd like I did youview will not set up your new drive, I had to remove partitions in command prompt, but do not reformat for your pc at the end in ex fat32 or Ntfc. This will cure the clicking/buzzing/beeping noise fault that stops your YouView box from booting up due to hard drive failure. Thankyou ! Thanks, Instructions for doing this can. Visit our full contacts page here In the end after speaking the with the second CS agent I decided on balance to keep the anytime call package but Im still shocked that a CS agent could mislead a customer so badly. Will NEVER go back. The main TV downstairs had a Freesat box, YouView box and PS3. } Make sure when reconnecting the cable from the lid to the pcb that you get a loud click to show it has gone right in! Thanks for the feedback Keri! Follow these steps: Turn the power on using the switch found on the back of your box. Many thanks. In the end, I replaced it with a 240GB Crucial BX500 SSD and now its silent :). Thanks, M. Hi Miles, you might find that the drive does not need formatting from maintenance mode. Make sure you keep the box in standby. Alan Michael Sugar, Baron Sugar (born 24 March 1947) is a British business magnate, media personality, author, politician and political adviser. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can confirm also that my youview box supplied from BT still functions as normal and my 30 days notice ended 27th December. Followed direction to eBay to get a Seagate 500gb New replacement hard drive , and was delivered next day (thanks to eBay ). I had a Seagate drive but got a Western Digital drive off of eBay to replace it. They will only unscrew partially i.e. The main advantage of an SSD (its speed) is irrelevant to Youview boxes because AV-rated spinning disk hard drives are sufficiently fast for playing back and recording simultaneously. Already know your box model? Now with TALKTALK paying 8 a month for my Phone and Broadband. I have factory reset with saved recordings and still not fixed. You might also be able to upgrade your 500Gb box to a 1Tb hard drive or higher and although this has not been tested by us, our readers have reported success. A really easy guide to follow and got my box back up and running for 25. Was about to empty my bin, where I had dumped my faulty box when I read your blog. Moral here is buy a new drive, not refurbished, especially if your old drive has fully stopped spinning. Many thanks, very well explained and illustrated! } It's been a I have spoken to them already about something else. If your YouView boxs power settings are set to Smart mode then you can set the box to go into deep sleep after you go to bed to save power and pre-boot in the morning. This will restart your box, initialise the new hard drive and run through the software setup procedure for the box. } else if (window.attachEvent) { That foam pad is a heat-conductive pad so make sure you keep it in place for the new drive. Am I safe in trying the new drive or will I render it useless if the box was somehow bricked by the update? Any ideas? Hopefully that will be good for a couple of years and then Ill replace it with a new one. Dream Mat Mousse Quelle Teinte Choisir, Kevin. How To Become A Commercial Diver In South Africa, Right everybody at IONIC and Bloggers big thanks for diagnostics to confirm my YouView problem with unit cycling on switch on . I read that the beeping probably means the HD has failed. We need to access Maintenance Mode from the start up screen. On demand and PVR works fine. After a few minutes you will be greeted by the hidden maintenance screen. Specifically the live pause and rewind and the catch-up services like BBC iPlayer and 4OD. Worked a treat. My BT TV package was finally cancelled on 18th November and I can happily report that all of the PVR functions and catchup services still continue to work on the YouView box. * Depending on your box model, Settings will be on the last tab on the Main Menu or in a cog in the top right corner of the screen. The connections are the same so any of the brands are interchangeable. width: 1em !important; The box light will turn blue, Press the button on the top of the box. My PVR has started to boot loop. Thanks for the info which was clear and easy to follow and saving me a load of cash. Hi, MANY THANKS!!! So if you joined us or have renewed your contract on or after this date, youll be charged for not returning equipment to us. .wocommerce button.button:hover, .woocommerce input.button:hover, .woocommerce #respond input#submit.alt:hover, .woocommerce a.button.alt:hover, Again, many many thanks. These are audio-visual drives and as you can see from the datasheet here they are very quiet and consume little power. Below is a photo of the original YouView drive which is a 500Gb Western Digital disk from their AV-25 range. Waterpik WP-450 Flosser Battery Replacement, Philips AirFloss Battery Replacement Guide, Blu-ray Player Zone A,B,C to Multi-Region, New Bearings Available for Nutri Ninja Blades, New Article About Karcher Window Vac Spare Parts. Just replaced youview box hard drive following your easy to follow instructions. New replacement drive works a treat. I took he HD out and tried to connect it to my Laptop with a SATA to USB cable. While waiting for the new disk to arrive I found a Youtube video showing how you can fix stuck hard disk heads by taking the cover off and gently pulling the arm away from the platter. I had a spare laptop hard disk (Hitachi, 80Gb) so I followed these instructions to fit, and it kinda worked the box was now alive, it would record the current programme if I pressed the record button, but anything I set to record failed. " /> #parallax-bg { background-image: url('http://www.centreyasmine.com/wp-content/uploads/2017/05/cropped-20170513_1541180.jpg'); background-repeat: repeat-x; background-position: center top; background-attachment: scroll; } #masthead { margin-bottom: 449px; } Read our cookie policy. I let it run for about 4 hours and it wasnt even 1% complete and every sector so far was bad. Everything else will continue to work perfectly. If it does then you have the original Humax DTR-T1000. So BT are definitely giving out misleading information. That's why we have an automatic standby mode. Once reassembled your box will need to be re-initialised by powering it up into maintenance mode. @media only screen and (max-width: 600px) { #masthead { margin-bottom: 381px; } } Only some main power transmitters have the COM 7 and COM 8 mux and these are lower power than the other Mux. You might find upon opening your box that the faulty HDMI output could be a broken solder joint on the connector which is simply remedied. NetGem), but a lot of consumers today still have one of their boxes installed. body.custom-background { background: none !important; } #content { background-color: #EAEAEA; } If you cant there might be some other fault with the box such as failed RAM or flash storage. It generally starts fine then hits a fault after around 40-45 minutes - at this time look for what might be wrong the BT TV box has lost all apps and has lost the internet connection. Find great local deals on second-hand satellite & cable equipment for sale in G327UY Shop hassle-free with Gumtree, your local buying & selling community. However, as its not an AV spec drive it might be noisier, hotter and fail prematurely due to the continuous recording nature of the Youview boxes. And BT reps have publicly stated the box will continue to work. Does anyone know if the SSD has much of an impact on this? Excellent instructions. We always conscious about the amount of energy we use. Poor and old people among those who are less satisfied with the BBC, according to Ofcom, as BBC accused of chasing younger users. If your set top box is receiving signals that are too strong, it is also likely for it to overload the Youview BT box, hence causing poor TV signals. I still use the box as a YouView box but within a couple of . I tried to reformat it but it just comes back to the same menu , plus it keeps saying format failed if i try to format the disc and delete the recordings . Thought I was going to have to spend 150 on new one. } Gripper, Very helpful instructions thanks so much! Just tried this. I was dismayed that my box developed an HD issue, and even more so when I discovered you cant buy new boxes anymore. PS. Unfortunately it turned out that it wasnt the HDD causing a T4000 to enter a Maintenance Mode spiral-of-death. During the day it will be in a state of instant-on standby so you should never have to wait for it to boot up. How To Become A Commercial Diver In South Africa, A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Now no trouble getting Maintenance mode, and box appears to be working as before. Also I saw solutions with opening the disk to check if its not stuck but not sure if its gonna work with tv box as a long term solution, or whether its only to recover the data before disk fails again. Assuming youre already with BT for your Broadband, then the costs are as follows: TV service: Either 4 a month (basic service) or 12.50 for the unlimited service. Sourced one from eBay for about a tenner. if (window.addEventListener) { The constant writing to disk by the Youview box, even when not recording a programme, will quickly wear out an SSD and it will fail. Thanks for the info I have changed the drive but the maintenance mode does not some up does the disk have to be formatted? Hi, I have tried your method and my 2100 youview box just goes to black screen after I press the power button to enter maintenance mode. This was great. Gently disconnect the plug for cable from the lid where it connects to the main PCB. They have confirmed on their forums that it is not the case, but by all accounts the call centre staff are still misleading people.. Or just poor product knowledge. Fantastically well-written guide, thank you! Your box is connected to your TV with a HDMI or Scart cable and that the correct Source/ input is selected on your TV. If you're unsure what box model you have, go through the following steps:, From Information & Resetselect Device Information. YouView TV Ltd 2023. Unless the drive is an AV grade model it might not last as long as an AV grade drive. Do you think I need to format the drive..? I'd plug the box back in. BT's YouView boxes let you seamlessly watch live or on-demand TV across multiple services, including Netflix, iPlayer and NOW. It just makes the same beeping noise and wasnt recognised. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. HDMI - After this, you're going to want to connect both the audio and video of your TV to your Youview box. Thanks for the installation guide. Sign in or register to get started. No, you need to get a BT Broadband package if you want to watch BT TV. Is there much difference these days?? My box has just died, took the hd out and reformated it in fat32 looks ok, put it back in and tried to do the factory reset, but it only shows maintanance mode, and then goes to loading up, no other messages, any ideas please. And if so to what format please? How to leave Call us on 0800 783 1401 to leave BT. After following your instructions everything works a treat. Weber County Sheriff Jobs, They have a limited lifetime number of writes available so the continuous recording to disk that happens while watching live broadcasts (which allows you to pause and rewind live TV) might prematurely wear out the SSD. It might be a failed component rather than a soldering fault. Safe mode worked but would not correct problem. Im a complete novice so was happy and pleasantly surprised it all works great! JamesB Member Posts: 841 15 October 2013, 8:04PM A moderator in the BT Forum has confirmed that the box will still work after cancelling. http://www.digitaluk.co.uk/industry/About_DTT/The_postcode_coverage_checker, https://www.productsandservices.bt.com/products/add-tv. Can an ST3500312CS be used in place of the ST500VT000 as have seen these advertised also for PVRs. Only thing that was difficult was removing the old drive due to the sticky pad underneath it. I am stuck with scart interface. You might need to attach some stick-on rubber feet to the side of the box that it rests on to stop any vibration/noise reaching the supporting furniture/surface. No problems just followed your instructions. Thanks Again! Easy fix but you have to plug HDD into a pc to change to MBR before you put in youview box. It did allow me to recover some of the old recording from the failed disk. You can also buy or rent the latest films and box sets from the BT TV Store. I can confirm also that my youview box supplied from BT still functions as normal and my 30 days notice ended 27th December. Check your box model The metal plate and the back panel are one piece so after removing the remaining screws on the back panel you should be able to remove the PCB from the plate. I installed my new HDD into my 4k box. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. From Box management select Power & standby. As Graham pointed out, whether you continue to receive all the channels depends on where your new address is. I looked at the old HD with a disk utility app, it just shows it as unallocated space. Admittedly, YouView may be losing ground to cheaper rivals (e.g. Here, under Signal & Connection select Signal Quality and check the quality of the signal. You must give us 30 days notice before you leave Your service will stop 30 days after you cancel your service. Many thanks. Replaced today after ordering & following your link on eBay. I came home and my DTR T2100 was on with a blue light showing, but the TV wasnt receiving a signal from it and it didnt respond to the remote or any button presses. OFCOM aren't interested in BTs subscription TV service. when in fact I have the anytime call package and when I asked for the anytime call package to be removed I was told that if I did that or indeed if I made any other change to my broadband or call package it would initiate a new contract (wrong again!). A YouView Box FAQ Some On Demand apps are only available in certain regions. YouView TV Ltd 2023. Thanks for the indepth information. I have swapped HDMI leads and still does not work. Thanks for the guide! People have best results with a brand new drive but if they buy a refurbished one they might have to use a computer to delete all the partitions from the drive. Thanks for the tips Steve! http://bt.custhelp.com/app/answers/detail/a_id/53417/~/how-to-return-and-recycle-your-bt-broadband-h says Bt will send you a returns bag if you were a BT Tv customer and you inform them you are leaving.. That is BT adhereing to their responsibilities under the Electrical waste regulations. After the recent price increases I chose to take advantage of leaving penalty free as my Wife has been complaining to go back to Sky for most of the last 2 years. The Vision+ is an update to the 165960205623. Channel Nakoni Alamat Ng Pilipinas, Ionic Industries I found them when our box started humming a tune and I wanted to know how to take the thing apart. (function(url){ Even a link to the correct hard drive at the best price too!!! Refit the lid loosely and turn the box over. Connected drive to computer with a SATA to USB cable and removed the NTFS formatting, try again but still no Maintenance mode. Some people have had success cloning the old drive to a new one link. It worked..! Weber County Sheriff Jobs, I can hear hard drive starting up with a quiet whirr but then stops. In the long term a computer-type hard drive will fail before an AV grade one when fitted to your YouView box. Which is actually more likely, coming from poorly trained staff for whom TV training just seems to be an over-skim. Ordered one of the recommended drives and installed and fully functioning very quickly. If in a Freeview Light area, it will still get most of the major channels, but not all. border: none !important; Gently align and tighten the four hard drive screws. Just a note which may help others. and that I would need to return the YouView box to BT (almost certainly wrong!). FOR SALE! Or is there a message on the TV screen? I wonder if the programs recorded on the old hard drive could be saved??? 05-06-2019 You can get to the cog by pressing Up after opening the Main Menu. Welcome to the Digital Spy forums. BT's YouView boxes allow you to watch live TV let you seamlessly watch live or on-demand TV across multiple services, including Netflix, iPlayer and NOW TV. img.emoji { vertical-align: -0.1em !important; Sound on HDMI did not work initially but yet again thanks to blog some else had had this experience and posted the resolution .Great experience keep up the great advice. What about all those who bought Retail Youview Boxes ? Teslin Fake Id, Presumably the new drive needs to be the same make and model, or at least the same size. Do I need to identify the drive make first and replace with same to ensure connections are compatible, or can I assume that if I order say a Western Digital to the serial number you quoted that it will fit? All rights reserved. Thank you so much for these instructions! They have nothing to do do with the functionality of the actual YouView box itself. Thanks to this site, I was able to buy a correct replacement disk (eBay) and now have a newly functioning box. As you say, there is no need to create new partitions or format them. Then came across your site. It looks like you're new here. Ive just fitted the hard drive recommended in the instructions but cannot get into Maintenance mode. took the old drive apart and the arm was stuck solid in the middle of the disk!!! Ive reset the box, connected HDMI directly to the TV, but still the same. Thanks very much, good for the Planet as well as my wallet. Teslin Fake Id, After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. You can also access Netflix, Now TV, and other quality content from it. Is it worth me opening up the box to see if I can spot a lose wire or blown capacitor etc? "version": "4.9.18", Bought replacement drive and fitted in 10 minutes all as your guide. It sounds like there might be another fault rather than the hard drive itself. That difference is obvious, on a YV box you aren't forced to use that god awful user interface all the time. Software reset, factory reset and internet reset all failed to work. This guide covers the 500Gb models made by Humax for BT . Is my box a brick ? The part number for the 500Gb drive is WD5000LUCT and the drives are still available brand new from eBay here. Once the lid was off, my suspicion that the hard disk was responsible was confirmed. n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n; Would it have helped if Id found a way to reformat the replacement disc first? She then said she would need to check with her manager and after being on hold for a few minutes I was cut off. We recommend only buying new drives for maximum lifespan, reliability and for security of your new recordings. Should work as a normal Freeview+ pvr. I successfully managed to replace a failed Seagate hard drive with a 1Tb Western Digital. Youview recording failed This is another one that is usually caused by either your internet connection, or also possibly your broadband connection too. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. I switched it off with the unit power button, but now when I try to switch it back on there is no power nothing happens at all. Im not sure if this is possible as the recordings tend to be locked to one particular YouView box. Simon, on a BT or TT supplied YouView box (including second hand bought ones) both BT and TT are only responsible for their own services, which are only the live channels and Video on Demand features they provide. Need help with these connections? If your box is out of its 2 year guarantee you might be on your own unfortunately, unless you want to get into DIY solder reflow ovens! Brilliant instructions. A YouView box is a set-top box, a device that converts the signals into something that your TV can read and display. All you'll do is end up getting frustrated and angry with BT. Many thanks ordered a replacement hard-drive and fitted it as per the instructions above. All good Cheers! Watch Shop Bd, I ended up using MiniTool Partition Wizard, it was straight forward. Easy to do the replacement. However, when using the SMART standby option, I noticed the disk span up and back down again about once per minute, which was quite loud. And if you cancel your contract it is only these services that will stop (in this case BT TV). Thanks, good guide. for (var i = 0; i < evts.length; i++) { When you press the power button to enter maintenance mode the screen goes black and it never comes up. Any ideas? I've just came off the phone from BT Customer Services and they told me the box wouldn't function at all if I left BT. I can't see any changes happening Regarding Freeview PVR functionality. Release both buttons a few seconds after the BT logo appears on the TV screen. I used Gparted as I am running Linux Mint. Had nothing to lose so I released it gently but it still didnt work when refitted. Due to the 30 day's notice I won't know until 29th December but to be safe I've unplugged the Ethernet from the box until that date has passed. Thank you again! So I just called BT customer services to cancel my BT TV package because Im out of contract and since I only have the BT TV service to watch football and since the football season is over there isnt any point in paying for it during the off season. How To Become A Commercial Diver In South Africa, Replay: La communication oculaire, la performance visuelle le champs visuelle et la rponse au prnom / , Replay: Trouble de dficit de lattention hyperactivit (TDAH)/ , Formation : Gestion des troubles des comportements anime par mme Ibtissam Benzahra. Thank you for the excellent guide, well written and easy to follow, I know have a working box once again. Excellent repair advice works perfectly now. Disney Star Private Limited is an Indian media conglomerate owned by The Walt Disney Company India subsidiary of The Walt Disney Company. Just fitted a new Seagate drive following your instructions and Im back in business again! My box hadnt failed completely but was malfunctioning, unable to play back or use the apps, and I guessed it was a corrupt hard drive. Followed your instructions and couldnt have been easier. Works fine now. Given the number of people leaving comments, it must be a common fault. Turn the box over so it is bottom up and using a knife peel off the warranty sticker shown below: Remove the four screws then turn the box the right way up before removing the lid. Easy to follow and pretty straightforward to carr out which was great. Just fitted ebay hard drive no software reset gone back to its old settings bt waking up then youview loading maintenance setting just flashed on screen just once. She also claimed, incredibly, that if I bought a Youview box off the shelf, BT would block access to iplayer etc. How To Become A Commercial Diver In South Africa, Worked a treat, thank you. We just replaced ours with a spare Intel SSD and its up and running again. Switch power off by removing the power cable. Its also the consumers responsibility to understand their rights, which is why using these forums helps. Also worth noting as an aside that the first customer service agent told me that I only had a weekend and evening call package (wrong!) Not tried the BT Vision option but I wouldn't expect that to work. 9h22 04-06-2019 The wording of the email reads like a demand not an optional choice and there is no mention at all of adherence to electrical waste regulations or recycling etc.

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