At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. When a customer needs assistance, you quickly assess their situation. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Recertification exams for unexpired certifications cost $49. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. This includes knowing how to use the tools and equipment they need to complete their work. Apple today launched updated professional training and certifications for IT support and management. Certifications are updated on a per product basis annually. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Learn more (Opens in a new window) . In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Review information and details about the policies, terms, and conditions for Apple training programs. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Apple Professional Training exams are offered online and cost $149. Copyright 2023 Apple Inc. All rights reserved. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. The work environment for an Apple technical specialist is usually in an Apple Store. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. The entire store team benefits from your commitment to providing the best care for customers. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. This cookie is set by the Google. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Related: 17 Apple Technical Specialist Interview Questions and Answers. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). Please note that all salary figures are . Navigate to our course pages through the links below. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. United States Department of Labor. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Take proctored certification exams from your home or office. As part of that process, were rolling out Mac as a choice for our employees. Melissa is learning about more than technology. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. And be amazed by what it does for yours. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apples most important resource, our soul, is our people. Youll grow your career skills, too, because leaders here take an active role in your professional development. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Apple Inc. All rights reserved. Apple participates in the E-Verify program in certain locations as required by law. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Helping customers and providing technical assistance. Copyright 2023 Apple Inc. All rights reserved. The cookie is used to store the user consent for the cookies in the category "Analytics". Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Sign up for notifications from Insider! The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. And after you've passed an exam, display your verified digital badge on any professional networking site. iOS 17 Wishlist What Do We Want to See? Come to us in your pursuit of success. This cookie is set by GDPR Cookie Consent plugin. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. An Apple logo or digital badge is a seal of approval and a promise of excellence. I guess the one part of the job I didn't look forward to was closing the store at night. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. However, we cannot independently confirm if the Weibo account has a proven track record. Add to Favourites IN-Technical Specialist. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Learn more about the E-Verify program (Opens in a new window) . Finding the right course should be simple and intuitive. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Analytical cookies are used to understand how visitors interact with the website. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Copyright The cookie is used to store the user consent for the cookies in the category "Performance". And thats our greatest strength. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. iPhone 15 Pro's Next-Gen Chip Capabilities Expected to Spark Upgrade Demand Among Current iPhone Owners, Sources: Apple Planning Product Briefing Next Week as iPhone 14 Rumored to Launch in Yellow, Apple Rumored to Announce 15-Inch MacBook Air and More in March to April, iPhone 15 Pro Could Feature Solid-State Unified Volume Rocker, Mute Button Instead of Switch, Apple Increases Trade-In Values for Select iPhones, iPads and Macs, Apple Permanently Closes North Carolina Store After Multiple Shooting Incidents, iOS 16.4 for iPhone Coming Soon With These 5 New Features, 20 Features You May Have Missed in watchOS 9, iOS 16.4 Beta: How to Use the New iPhone Lock Screen Shortcut, iOS 16.4 Beta: How to Activate iPhone's Always-On Display With a Focus, 5 Rumored iPad Models Apple Won't Launch This Year, Apple's Mixed-Reality Headset Could Now Be in Mass Production, Buying Stuff We Dont Need The TouchArcade Show #550, TouchArcade Game of the Week: Stuffo the Puzzle Bot, The X-Men Take the Spotlight as Marvel Snap Visits Days of Future Past, SwitchArcade Round-Up: Reviews Featuring PowerWash Simulator Midgar DLC, Plus the Latest Releases and Sales, Action-Packed Shoot Em Up AirAttack 2 Updated for the First Time in 6 Years, Now Optimized for Modern Devices, Dead by Daylight Mobile Announces a Sadako Rising Collab Event for its Relaunch on March 15th, Kimono Cats Is Out Now on Apple Arcade Alongside a Few Notable Updates to Existing Games, Minecraft Update 1.20 Is Officially the Trails and Tales Update, Coming Later This Year. Apple training delivers everything you need to learn about the technologyonline and on your time. After submitting my application it was a waiting game. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. View All Courses Questions? Choose your path At first I didn't understand why she was so upset about an easily replaceable phone. Records the default button state of the corresponding category & the status of CCPA. To view your favourites, sign in with your Apple ID. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. Apple Inc. All rights reserved. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. The program is open to institutions in Europe, the Middle East, India, and Africa. I also think readers might find the level of diversity among the talent at Apple very inspiring. As mobile devices become more complex, technicians will be needed to repair and maintain them. Apples new IT training series begins with the Apple Device Support course. They will also learn about the software and hardware they will use on a daily basis. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . . Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. When a customer needs assistance, you quickly assess their situation. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Your work hours will be based on business needs. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Get startedand submit your resume. It was a month before any of us would be on the sales floor alone. The cookie is used to store the user consent for the cookies in the category "Other. Apple certification programs are IT professional certifications for Apple Inc. products. Discover even more benefits of doing what you love. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Different together. Thanks to her teams help and extra tech training, she got to know our products inside out. You reassure customers when delivering product diagnoses and potential solutions. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Your day in the Apple Store is filled with a range of focused support and service tasks. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Learn more about your EEO rights as an applicant (Opens in a new window) . When a customer needs assistance, you quickly assess their situation. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Our training team can help you book training for your organisation or for a third party. US Bureau of Labor Statistics, Computer, and Information Systems Managers. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! We will work with applicants to make any reasonable accommodations. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . This interview would be the first of six. Because to create products that serve everyone, we believe in including everyone. Copyright If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. 50 features and changes you might have missed in macOS Ventura. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. You maintain composure and customer focus while troubleshooting and solving issues. Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Title(s) held: My official title was "specialist." You get to work with really creative people. The customers can make or break the day which led to many days being . It felt pretty good to be able to help this woman. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This requires a lot of testing and coordination between different teams within Apple. United States Department of Labor. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Users can demonstrate their competency with two new exams and earn certification from Apple. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager.

Jeff Stoutland Salary, Local Government Chairman Salary In Nigeria, Parkersburg News And Sentinel Obituaries, Trainee Paralegal Jobs, Articles A