StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. The cookie is used to store the user consent for the cookies in the category "Analytics". There were several other people at the event that had the same problem. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. You aren't supposed to dispute charges because you changed your mind. "These consumers made a deal with StubHub," he said. This settlement ensures that consumers will receive the refunds that they are entitled to.. This all happened within an hour after the person bought them. The credits are valid through the end of 2022. Certainly they can see that my ticket barcode was not scanned somehow. Under normal circumstances, these processes are manageable. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. This was an unauthorized, unreasonable charge. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. I selected a particular date for a Broadway show. 3. StubHub is a global marketplace and our policies vary by region, in line with local guidance. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. I would advise taking this route to get resolution from StubHub. I was able to receive a refund but we all know that does not help. Dworsky says he hopes she'll intervene. I'm out $282 because stubHub won't stand refund. This is ridiculous! In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. I called ticket master and all the floor seats were sold out!! BOSTON . Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. You cant change your TOS after purchase. Til' they get their procedures in the correct order, I'll never return as a buyer. my bank says 10+ days to get a decision if they will return my money. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. i have tried to call several times but have been on hold >3 hours on 2 occasions. So much for the 100% guarantee. Never use stubhub again. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I will be putting a hold on my credit card for the tickets and they can fight me. Too late to purchase decent seats. They DO NOT have their customers backs. Didn't find out until day before event. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. This is pure fraud. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. What does "100% guaranteed" mean these days? After the switch, you will enter the email address you use to access the community in order to reset your password. I purchased tickets to an event that has been postponed twice the second time being indefinite. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. follow the steps below. Tons of others with stub hub purchases were going through the same thing. i am not interested in a credit that expires so therefore am requesting my full refund. We appreciate your patience. They said the money had already gone to the seller which is pure BS. Overall awful experience with only one of four tickets received for $500. If there is any changes to that, all affected buyers will be notified via email. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Copyright 2012 - 2023, ReturnsAndRefunds.com. Don't do it! Receive a coupon for 120 percent of your original purchase*. This is so wrong in so many ways yet I don't have a leg to stand on. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. I don't have "proof" because stub hub transferred these tickets and took my access away from them. It is taking Stubhub about 120 days to process refunds. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. StubHub Refund Ticket by Phone. I will never use StubHub again. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. i am not interested in a credit that expires so therefore am requesting my full refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. These returns could mean so much to so many people, myself included, as to a difference as food or rent. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. We are changing the way you register and sign-in to the StubHub Community. Terrible Service! No Refund Policy? I purchased tickets to the Olympic gymnastics trials in January 2020. Where Can You Use Your Macys Credit Card? I lost my tickets. Needless to say, this concert never happened. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. "We were only allowed 120 percent credit toward future concerts, not refunds. IndustryLegalTop Story Sams Club vs. Costco Which One is Better for You? what should I do? Is Beyonces Tour Another Dynamic Ticket Price Mess? My tickets were 100% real. Is there any way to find out if its still being processed at all? i have attached the information from the venue. Obviously the concert was canceled and I would like my money refunded. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Should have checked this site first. It also noted that its ability to open discussions with Viagogo has been a part of the decision. By clicking Accept, you consent to the use of ALL the cookies. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Refund peoples money. Use of this website signifies your agreement to our. Checked my status for my refund on two events. GIVE ME MY MONEY. Bought tickets for James Taylor and Bonnie Raitt. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. It's my money, why are they holding it?!!!! We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. Just bought tickets. They sold me 2 non-existing tickets and even admitted it by email. I ordered the tickets less than an hour ago. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. THE ATTORNEY GENERAL SAYS ANYONE AFFE. This is the worst service I have ever are ticketes but are tickets were NO good. Furthermore, If you have any questions, please do not hesitate to contact us. Analytical cookies are used to understand how visitors interact with the website. Include the reason for the refund and any supporting documentation. Even though I didn't get a reprint it was still great. Don't take NO for an answer! I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I would like to receive a refund. I purchased a Citi field parking pass for Mets opening day. Then over night, we lost our jobs and the shows were all cancelled. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Donno what to do. Im sensing a nice class action lawsuit coming your way. This cookie is set by GDPR Cookie Consent plugin. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. It is not specified anywhere in the mobile site and hidden in the desktop version! I purchased two tickets listed on site. You also have the option to opt-out of these cookies. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. I called them within minutes to change the seats and they basically said I'm stuck with those seats. But you money hungry corporates line your pockets and just go on like we owed that money to you. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. Stubhub does not accept returns. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? I simply do not understand how this can happen. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Been on the phone for hours wasted my whole day. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I want a full refund as we lost jobs and need that money. He did not do that. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! View Ticketmaster Refund Policy. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. You will enter your community username and new password and done! Called stubhub, no help! Stub hub has failed its customers once again with a terrible return policy. i have attached the information from the venue. Your email address will not be published. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. If it is postponed/rescheduled, the tickets are still valid. He reportedly paid $120 per ticket. 2023 The Hollywood Reporter, LLC. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Its a bs. StubHub itself admitted no wrongdoing in the settlement. Last Updated on September 16, 2021 by Dave Clark. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. These cookies will be stored in your browser only with your consent. Your email address will not be published. My credit card can do refunds up to 60 days which of course is passed. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. At the same time, buyers expect immediate refunds. They were for the correct date and time ? "Pretty unfair, almost unethical on their part," Brown said. Help us improve this article with your feedback. Copyright 2023 Xperiology. To Stubhub.com and surprisingly they were already on sale. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). Or am I screwed. Never Again. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . How long until my credit card is credited back? Want to pick up my tickets from a UPS store. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! How Can I Request a Refund for a StubHub Ticket? The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. DO NOT BUY FROM THIS COMPANY! DO NOT let Stub Hub take advantage of you! StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Did StubHub's changed ticket refund policy violate Massachusetts law? The potential loss of revenue facing Live. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Never got my refund from grizzmas July 31st 2021. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. Seller listed tix he didn't actually have. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. Just bought tickets. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. The FanProtect Guarantee is StubHub return policy. This doesn't make any sense and I transferred these tickets way early on before COVID. I have been trying to reach y'all about a refund. All Rights Reserved. Never Will I Buy From Stub Hub Again. From that StubHub wallet page you can request a refund instead of keeping the credit. She said to late sorry. Olivia Perreault. Get the latest news on COVID-19 delivered to you. Stub hub is a 3rd party seller. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. We were going just to see one of them. I will never use stubhub again. 5. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. Last Updated on June 24, 2020 by Dave Clark I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? After placing me on hold they said, the tech reviewed it and it did show on the website. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I placed the call today, which is the day after. Customer service will only take calls for ppl with event in the next 24 hours. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. They only let a few more people in until they actually closed all the doors. Hour on Chat and another hour on phone. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Cops said to all the r maiming people that we would get our refunds back! To not refund money in a time when money is so tight is despicable & taking advantage of the situation pic.twitter.com/tRhJiJdRKS, omnipotent ondansetron (@PA_Sertraline) March 27, 2020, I will be looking to join the class action lawsuit that will be coming if I dont get a refund. The game has been changed to Sunday 27th August and we are simply no longer in the UK. So is Amazon, but they can cancel orders and issue refunds. But . This site is horrible. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to .

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