The headset icon turns green to indicate the device is unmuted. Mine has same problem too. Are there no Plantronix reps here to defend their reputation? If you forget if the mute is on, instead of saying "can you hear me?" just press the button to toggle the mute and hear the results. (There are ways to make it visible without it connected but that is outside the purview of this post.) I have updated the software and tried it on Windows and Mac. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo. Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. Washing it with Isopropyl alcohol worked for me on my Voyager Legend. @Ronald Miranda If I use the laptop default, build in speaker, the issue is gone. Craig McKellar This does not work on Voyager Focuc UC. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! Sure enough mine had the red light on . Check for the MS Teams feature request/issue reporting page so you can ask for it. This is delivered by your headset manufacturer. The noise cancelling thought makes sense as when I am inside a confined space (i.e. If anyone have this problem is better to send it back and ask for refund. Did you solved your problem, Thomas? If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. My PLT V5200 headset often: 1. Can you let me know how I check the Teams client version? Not sure what I'll do. I have the same problem. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). 10% OFF. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. For more information, please see our after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. A Microsoft customizable chat-based workspace. It's a great product, but while i can change volume and mute calls . I was looking in the Plantronics Hub software for the ability to disable this bit couldnt find it. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. View orders and track your shipping status, Create and access a list of your products. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. First, you here when you push CTRL + SPACE (Unmuted), next you here it again when you release the shortcut (Muted). Hey, I'm David Merritt. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Sander ten Wolde, Dave Blankenship Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues. Not on mute, software up to date. . Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. We can ask MS Teams to remove what? Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. 4. In the System Properties window, click the Hardware tab, and then click Device Manager. cant get the mute to work on the legend this way. In my test environment, Teams client did not have the sounds "mute on" or "mute off". The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. Stay away from Plantronics - its bottom of the barrel garbage. A talk time voice alert means sensors are working. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). 0 Likes Reply GZawadzki replied to mschlaudraff Hopefully Microsoft will address the issue. Have to press the call answer/end button before the mute button will work in Teams. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. I use Aftershock Openmove as earphone for Teams, and I have this behaviour since a few days. People comment that my voice is faint. 2. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. Used black electrical tape to cover both sides holes on the round section. I placed tape over that and it helped greatly. 2) The sound duration is very long and the ongoing conference cannot . Another thing to check is whether it's paired with more than 1 device? If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. Probably it also affects another setting, but I have no negative impact. You can test it by just covering the holes with a finger. Made a call to a couple people, and they all noticed a huge improvement. Can we please get these settings back? https://answers.microsoft.com/en-us/skype/forum/all/skype-for-business-interfering-with-headset-audio/c2fb626f-887a-4f5a-ac68-aadb6d92404d. @ravihossur. All comments are moderated before being published. Plantronics . Super easy fix - put a piece of tape over the two holes next to the call button. Valentina F, sb.fitness79 Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. A: Answer I called their customer service to ask the same question. So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. After installation of the software, it adds a windows notification as well that you need to turn off . I am using following products If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. How do I unmute my Plantronics headset? All of a sudden it wont let me stay muted in Teams. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. In Teams I try to stay on mute when not talking, so am frequently on and off mute. Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. The sound comes thru the cell, NOT the V5200. This is built in to the firmware on the headset itself. So it only takes me a few months before everyone says they can barely hear me. I click mute and then it immediately unmutes. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Teams will still be muted. The desk phone talk button on the base will turn solid red when the headset is muted. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? NOTE *Menus may vary by device. Not sure what headset is best for you? please fix that! @mightymikeamps. But Some of the plantronics headsets are really good, But this is not good product. So something is causing my voice to seem like background noise. I'm determined to help you find the best headset for your unique situation. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. We are tracking an auto mute issue but it is within SFB Mac app itself. until you hea r "pairi ng" and the hea dset LED s flash red and blue. I try connecting the headset & cell w/no luck. Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. The headset icon turns red to indicate the device is muted. This is a great workaround, unfortunately in my corporate environment users are not allowed to make manual registry modifications. I, unfortunately, do not have an Opencomm device. User experience lays down on the ground here! When Im on a Zoom meeting with multiple people, and with the headset connected to the computer audio via USB (not linked to not using my phone), the headset works well as long as I am on mute. mightymikeamps. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? Where is your mute or unmute button? Edit: I just got the legend to work too. Simply download the Plantronics hub (application) on your device. make sure that you have your headset selected and that your headset is powered on. @hamburger42862. Your device should work just fine. SHOW DEAL. Don't buy Plantronics products, especially the Voyager Edge. Poly Studio Room Kits for Microsoft Teams Rooms. THANK YOU VERY MUCH FOR YOUR KINDNESS! If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). I first though it was Microsoft teams issue. 10% OFF. With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. I just tried the "tape-fix". Hi Dave, I will try this. There seems to be no solution o this problem. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Weird! Privacy Policy. I had the problem of people not hearing me after I dropped it. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. 2. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. Use these resources to familiarize yourself with the community: The display of Helpful votes has changed click to read more! In the Control Panel, click System. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. Mute rarely works for me. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? If this setting is off, then you will get an echo, bad sound quality or no . When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. How can I correct this? I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. Using computer audio and webex browser app. I can't understand this warning message can't be disabled. This is the third headset that they change me in warrantly. I am in a meeting (as you could see in the screenshot) everytime I push the mute button it says "Mute on" and then If I remove it it says "mute off". This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. I have the same problem as Jason Craig.. A lot of people can't stand this message. I try to pair with another phone, but the problem persist Any ideas? Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Thanks for your advice. Open the Hub, go to Settings, General. (plantronics legend headset) . This Plantronics has sensor to turn off once I remove it from your ear. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. While the call is active, mute the call from the device or Lync. Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. I have tried cleaning microphone with Alcohol and then using compressed air. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality.

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