Thank you for bringing this issue to our attention. How do you fix an exposed wire without electrical tape? That person will tell you who the city's contact is in the Comcast governmental affairs office. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. This post was marked as closed. Genius. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Click Continue. For more information, please see our Report downed power lines at 713-207-2222. Then it thanks me for signing in. A recent storm brought down a tree which took down one of the above ground cables by my house. If you have questions about your services, we're here to answer them. Who is responsible for cable line from pole to house? This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! I have a downed wire in the middle of the street. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. How do I report a downed telephone line? If you are experiencing problems with Comcast Xfinity, please submit a report below. Don't touch a downed power line or other equipment. Responsible . Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. If you absolutely need to have it removed, consult with an electrician before doing so. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Should you experience further issues, please create a new post. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You aren't allowed to. Reporting this to comcast seems to be a problem. Thanks! My thinking, if I were to do this at my house would be that that 1.) For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I will post again here when/if I receive a reply or action is taken. Please contact the moderators of this subreddit if you have any questions or concerns. A drop-down list appears. How do I report this? Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. How to Reach a Real Person at Comcast/Xfinity. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Contact Comcast and let them know of the down landline problem. A drop-down list appears. Please contact the moderators of this subreddit if you have any questions or concerns. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. How to report a downed wire if I'm not a customer? The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? We ask for direct messages because we can't post personal information in public. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They have been hanging very low for over a year. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. My electric company has been out already and have told me that it is Comcast's issue. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I don't have AT&T, or a landline. By selecting Accept all, you consent to our use of Cookies. Thank you for reaching out to our forums community, its great we can connect this way! Contact Us | Comcast Business Support View the Xfinity outage map and find out when an area will be back online. Our community is your official source on Reddit for help with Xfinity services. . Then, to let us know why you're calling, say Line is down.. Find an Xfinity Location Check the status and hours of locations near you. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? We've had a downed wire touching our building for about two months at this point. up. came out and verified that it isn't live. I think it may be the original phone line. I really appreciate you being a member of the Comcast Family! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. It has been severed months ago and left hanging. Thank you! Dial 333 to get connected to a customer service representative. We truly appreciate you taking the time to reach out to let us know about a downed wire. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. -ATTU-verseCare. How do you get straight to a representative? Then it tells me it can help me better if I sign in. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. New comments cannot be posted and votes cannot be cast. Talk to Us. If youve got a free afternoon, you can run the cable yourself and save some money. 7 years ago. https://corporate.comcast.com/stories/meet-our-digital-care-team. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To confirm, are the wires in question still low-hanging by chance? Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums You will need to contact a tree trimming service yourself. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Payments are posted to your account after 5:30 p.m. on the day they are received. The tree and the cable are both on the grass verge next to my property. X | `>`. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages How to report a downed wire if I'm not a customer? It's a hazard to pedestrians and vehicles! I suspect it's an old wire). Thanks! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Id give them a ring. Cookie Notice I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! I can't get into my property because the line is blocking the drive way. I called on 7/20/21 to report this issue and no-one has been to fix the wires. Include the words "Firewall Investigation" in the subject line. Never touch a downed overhead electrical line. The channel and its live streaming world news is available . Please call this number (855) 307-4896 to set up your service. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. A tree in my back yard has two large branches resting on the phone/TV cables. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. If the center conductor of the cable is solid copper, it carries it quite well. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. In order to get started can you please send me a Modmail message with your full name and service address? Click to reveal A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. In the top right corner, you'll see a little chat icon near the bell icon. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. It's not the power line and I don't think it's the regular cable either because there's no service outage. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. In the 'To' line, type "Xfinity Support" there. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Verizon Business customers. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. A woman in Huntington says she contacted Comcast several times about a line. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words the chances of Comcast having their act together enough to even . Click the Check for Issues button. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Hope this helps you out. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Where on your property are the lines down on and would you consider them a safety hazard as of now? While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Hello @ryanray.rr81 and thank you! Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Whenever there is an outage, your first step is to report it via email or twitter. Asking on behalf of my place of business. Here is a list of frequently requested telephone numbers: Cable. 1 6 It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? 1. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Remember: This number is just for unburied ground cables. Jacksonville, Florida Area. Step 1: Inquiry. How do I get Comcast to come deal with this? Press Enter to send it. Call us anytime at. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. . We can assist you with getting a ticket opened to let our amazing local team know. It's not the power line and I don't think it's the regular cable either because there's no service outage. With our new Xfinity support chat, you do not need to input the name of a person. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. The easement at my back property line has poles with electric and utility lines. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. It is to be expected when weather conditions are severe. Who do you call for a downed cable line? Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We have made changes to keep employees safe so response and call times may be longer than usual. An official employee, such as myself or whoever is first available, will respond. I have followed these instructions and sent the private message on 6/1/21. Call 9-1-1 immediately to report a fallen power line. Companies respond better when others are watching. Hope this helps you out. Type your message in the text area near the bottom of the window. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. God forbid this huge company actually provide a phone number where you could talk to someone. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Can you please send us a Modmail message with your first and last name and full address? I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. There may be a 60 day notice cancellation fee for your service. An official employee, such as myself or whoever is first available, will respond. Let us give you a call as soon as an agent is available. I am at a loss. Enter another ZIP to see info from a different area. Just select Xfinity support and you will be able to speak with the next available specialist. to Call your mayor's office. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. The tree and the cable are both on the grass verge next to my property. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. I am a bot, and this action was performed automatically. Create an account to follow your favorite communities and start taking part in conversations. Contact Customer Service at (800) 391-3000. When asked if you want to order new service, say "No." Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. New comments cannot be posted and votes cannot be cast. Massive outages do occur because of problems such as storms, floods etc. Like. Emails sent with an attachment cannot be processed. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. An official employee, such as myself or whoever is first available, will respond. Should you experience further issues, please create a new post. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. DO NOT TOUCH downed lines or anything they are touching. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. #iworkforComcast Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Archived post. Cloudflare Ray ID: 7a2ad44e3df86ef8 We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Click Continue. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. First Call 9-1-1. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Jul 2007 - Sep 20169 years 3 months. You can contact 811 to get utility lines marked. Select Start Troubleshooting to begin your modem restart. Search accounts based on account number, or chat online. Report it as a hazard to your local PD, maybe they have a better contact. Please send us a PM with your first and last name, as well as house numbers to your service address. Question: Does Comcast Hve To Repair A Cut Cable Line. Your IP: We have made changes to keep employees safe so response and call times may be longer than usual. Welcome to the Xfinity community! Ask for the Comcast liason. To qualify for the credit, customers must: 1. Hello saftek and welcome, I also appreciate you taking a moment out of your day to reach back out to our team! I have called multiple times but I don't have an account so it won't let me through to talk to someone. See how you can save when you add Comcast Business Mobile or add a new line. Store Locator Status Center Check for outages and troubleshoot your services. I am a bot, and this action was performed automatically. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Don't worry, we'll never do that as it might cut into our profits for the quarter. and our It's in front of my yard, and it goes across the street. Thank you so much for contacting our Xfinity Support Team over Reddit. For your safety, do not touch or move the downed line. How does cable internet get to your house? Performance & security by Cloudflare. Immediately Call Emergency Services. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Please help before someone gets hurt. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I am a bot, and this action was performed automatically. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. No worries, Our team can definitely help right here! The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. You may have to enter a lot of personal information to get connected, including your ZIP code. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! For more information, please see our ET. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Can you direct message us your name and address, please? Electric Lines that run from the utility pole to your residence. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. I have a downed line in my front yard. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Throughout our history, DISH has always put customers first. In the top right corner, you'll see a little chat icon near the bell icon. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? We have made changes to keep employees safe so response and call times may be longer than usual. If you have questions about your services, we're here to answer them. Its important that you dont exit the vehicle unless youre in imminent danger. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Please send us a direct message to "Xfinity Support" with your full name and address. I called but only received voice mail. I have a downed wire in the middle of the street. When should we expect this to be corrected? For immediate assistance, check out the Xfinity Assistant. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I am a bot, and this action was performed automatically. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Hello @user_300363 and thank you! You can email the site owner to let them know you were blocked. Report it online using Xfinity Assistant. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). How much notice do you need to give Comcast to cancel? This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Call 911, which will get the FD out to asses the wire (s). Call 800.288.2020. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Create an account to follow your favorite communities and start taking part in conversations. Our team can help get that line raised. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I am extremely frustrated this issue has not been of the upmost importance to your company. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. We're sorry that didn't solve your issue. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report or View Outages; Other Contacts; General, Business, Landlord, .

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