I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . This case was filed in U.S. District Courts, California Central District Court. They still have not been installed in my house. They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. You can find them at www.closetsbydesign.com or give Aly a call at (205) 777-4000. A lot of factors work behind determining the price of custom closets. Corporate Advocacy Program: How to repair your business reputation. At Closets by Design, we proudly offer three distinct closet systems to organize both . Closet World kept my money and wouldnt refund me due to their deceptive 3 day cancellation policy in fine print. The material is CHEAP! Customer service, of course, stood behind their employee (whenever that is that I could track them down.) This case was filed in U.S. District Courts, California Central District. Bev Abadji. Waited a long time for a cheap product with subpar installation and awful customer service. Supposed to be 15" wide. He left to get the panel needed, It took 4 hours before he came back with it. Plus, our hundreds of options and accessories mean you won't have . To start they said they needed to take off a power plate so the unit would sit flush with the wall. DO NOT HIRE THIS COMPANY. They are very unorganized, 90% of the jobs I went on were incomplete do to mis cut panels or we simply didn't have what's needed to finish . We called to see a time and they said they will let us know. I had a job done a few months ago and the installer was sent without all the panels he needed. Closets by Design Lawsuit Claims Fake Discounts Mislead Shoppers A recent class action Closets by Design lawsuit claims that the custom closet company deceptively marketed its "sales" to drive. We found his blood all over our closet, carpet, and the ladder that we let him borrow. Lawyers for Trump say they can't . This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. I re-sent this cancelation, again by E-Mail, still no response. What kind of business is this?! Customer service are unprofessional and need training on personnel skills. Based on the pictures that you originally showed me, It is hard to believe that anything other than spot cleaning was necessary. New cases and investigations, settlement deadlines, and news straight to your inbox. You can then Follow the article above, and get notified immediately when we post updates! 115 Howden Rd Toronto ON M1R 3C7. Add me. We offer FREE in home consultations with one of our experienced designers who will customize designs to fit your organizational needs. The new date arrived and I waited all morning for the installer. I was so excited to have them done and against my better judgement I moved forward with the install with a crazy price WHAT WAS I THINKING? On the 2nd trip out, the installer was great and remeasured to make sure the drawer fronts will finally fit. At Closets by Design, we proudly offer three distinct closet systems to organize both your wardrobe and your life. A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. It looks very unprofessional, and there is no fix to this issue despite the fact we spent thousands of dollars! BEWARE before you deal with this people, they look and act professional but are really CHEAP. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. They told me the first day they had available for installation was the first week in SEPTEMBER on Wed. Well, Tues. Why Ripoff Report will not release author information! Anyways some how i got through the situation with so many frustration and un happiness. It was quite expensive and poorly designed. Full dressing rooms. I responded: "Do I have to wait for another two months? Today was supposed to be the final piece which is a hamper and they even got that wrong. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. At Closets by Design, we provide a wide array of high-end accessories, finishes, knobs, and handles to make your walk-in shine. BUYER BEWARE! mediocre job. It is the consumer's problem and not theirs. We recently used Closets by Design to re-model the walk-in-closet of our master bedroom. You will just get a poor product at a very high cost. Date is September 27, 2021. Yes, I was going to work for them but decided not. Design Consultant (Former Employee) - Denver, CO - May 4, 2022. (103) Verified Reviews. A deposit of $1, 673 was provided. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. So I have cabinets that are not flush with the wall, and the drawers that cost over $70 a piece were damaged during the install. In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. First off the Maryland heights branch is the only one I'm commenting on . Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. The proposed Closets by Design pricing discount class action lawsuit seeks to represent a Class of all people living in the U.S. who purchased the services or merchandise made by the defendants advertised at a discount during the limitations period. I will never do business with Closet by Design, again! Closets by Design will help you design a closet. Or just the spots where he bled? settlement administrator or your attorney for any updates regarding When the closets got installed, the installer had to get a filler piece made to get the . This company HAS TO BE STOPPED. Follow us: INTERNET OFFER: 40+15% Off. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. SE Aurora, COcompany in DENVER. It did put power back in the room, but at a costly mistake. Dozens more customers have joined an ongoing lawsuit against the TikTok-famous brand Olaplex. Don't know why there are so many negative reviews. Maggie told me to send an email asking for a full refund, which I completed and sent on 5-27-21. On 05/03/2019 Knut Grevle filed an Other lawsuit against Closets By Design, Inc. Verified customer. In the afternoon I called them and asked for the manager. 40% of employees would recommend working at Closets By Design to a friend and 36% have a positive outlook for the business. I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. We stupidity put a 50% deposit down and didn't review their company first, so we can't get that back, but these people will not be receiving ANYMORE money from us! And since she couldn't answer my question, she said: "I withdraw what I said." This is just the starting range that can spike up to $50,000. On 01/14/2019 Annemarie Newbold filed a Property - Personal Property Fraud lawsuit against Closets By Design, Inc. Flexible job. I still have not got anything. The designer was a joke but was able to shimmy my hubby for money down to keep the prices! I got the closets installed, and I am very disappointed in how they carried out this task: They are sending us collection notices etc for the unpaid balance even while we are disputing. Art you interested in contacting her? Jos. The owner Brian is about as crooked as you can get. Even though I have left many, many messages, he has NEVER bothered to return even one phone call or one email. There is no learning curve . Reviews. To make a long story short, two months following my order, they called me to confirm that the installers would be at my place between 9:00 am and 1:00 pm. I've called 3 times - no return. Hopefully the third time is the charm! In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully On Wednesday, November 9, 2016, Ms. Maria Blank responded to my residence for a consultation reference several installs. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Closet by design has been a nightmare to work with since we set a date for installation. The bottom line? At the time they informed me that they did not realize they had people on vacation and it would have to be rescheduled for sometime next week or later. They would not remove it or replace it. I didn't know that the designer designed the doors, and the doors were short." Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. Was deceived. every closet is custom designed with many options that determine the price. Few hours later, I received a phone call, I believe from that same degenerate Jen who told me that they cancelled the order. HOW LAME IS THAT? expected to be mailed out. Maximise storage. Call Closet by Design 1-800-500-9210 Let's Get Started. He did that but did not use electrical wire, he used scotch tape to tape the wires. Closets by Design (Shirley, MA) is the mose incompetent, inefficient and unprofessional company I have ever dealt with. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the "original" price. I tried to work with the company I am pretty easy going. Defendants offers misrepresent the existence of a discount, the particular worth of Closets By Design products, the perceived value of those products, and the products resale or market value., The lawsuit looks to cover anyone who purchased a Closets by Design product subject to a 40% off or $200 off discount within the applicable statutes of limitations period preceding the filing of this action.. cavalier king charles spaniel rescue michigan; what percentage of the uk population is bame I was expecting the other room to be done the next day. I gave them 30 days advanced notice for cancelling order, and they refused, they kept my money. I just paid $11,000 for a closet (that afyer looking at the SAME material elewhere would have cost me about $4000 in material). No wonder they have alias names. I checked my breaker, and it wouldnt stay on. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. To get to the wires that needed to be taped, he had to take off a panel where the hole was he had made. These items and services are offered, according to the Closets by Design lawsuit, at a deep discount from the original price. So that was another fight for another 3 or 4 days to get a replacement panel. Franais. The salesperson feigned ignorance and the follow-up person called to reschedule- why would we do that if you can't seem to get the product? Choose a location near you. profile. Well I wish I had done my homework and reviewed all of these complaints before signing on with this company. Closets By Design | 3,996 followers on LinkedIn. Claim forms are usually not made available to consumers until after a court approved settlement is reached. They are a nightmare from representative all the way to owner. The family of a woman killed in a Saskatoon nightclub fight in November has launched a $1-million lawsuit based, in part, on a graphic video of her death being shared widely on social media. Crm is OLD, some processes are clearly inefficient and manager cant make them make sense, employee turn over rate is unreal, 8+ employess let go or quit in a month's time. When the actual installation date came, the guys got a wrong design the cabinets are actually 3" smaller than the actual design and in contract. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. I can't believe that I fell for this scam too. Then Lynn ordered the wrong mirrored doors for my bedroom closet claiming she was correct. All business will get complaints. I want all of my cabinets installed on July 19 , like promised. All rights reserved. The day before of the scheduled installation I called them since I had not received any call from them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Yes, he had put up the panel over the live wires in the wall. Or give us your closet dimensions and our expert in-house closet designers will design it for you. So please, whatever you do Don't use this company. $20,000. The email for customer service is not a . If you don't get all the concepts (which they throw alot of numbers and information at you), your first day of training they will let you go. I asked for a price concession, he firmly refused . Additionally, we offer various drawer options and shelving choices. They knew how to fix the measuring mistakes and my shelves look great. Thanks so much to you all that have written reviews. I wish I would have looked at the reviews about this company before I called them! Own a Franchise. I thought this would be a one time screw up. Can you tell me exactly how I mistreated the installers?" I have now paid in full for a half done and very stressful job. It is not even close to be average quality. (16) $239 .56. Closets by Design Denver was a fun company to work for; flexible hours/days and management really tries to work with you on that. Spoke with Mike several times regarding the problem and when his workman arrived, he basically told him(via speakerphone) that the company was not going to remove the inferior product and that it was not their problem but mine. Closets By Design offers a no-obligation estimate, in your home. Actions does not process claims and we cannot advise you on the Add value to your home. My were ordered a year ago and still are not in my house. My bedroom closet we installed the end of July 2017 not to my original specifications. The case is still moving through the courts and has not yet reached a settlement. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. The proposed Closets by Design class action claims that the company offers services related to garage organizers, custom closets, home office systems, and entertainment centers. This will surely increase the credibility of your complaint. Maroon 5 singer Adam Levine is filled with regret after he made one such trade. Working Capital: $25,000 to $50,000. Clearly, she was not, and exactly the doors I did not want, arrived. Everyday Collection. Cons. Accordingly, the reference price and the supposed sale based on the reference price are deceptive and misleading to reasonable consumers, the complaint reads. It is surely not worth throwing the money on crappy job. 72.8k Followers, 36 Following, 1,342 Posts - See Instagram photos and videos from Closets by Design (@closetsbydesign) closetsbydesign. Did this cleaning lady clean your whole house? Closets By Design, Inc. et al. This was a week later. PCR works with companies to arrive at their desired results. See more ideas about closet designs, custom closets, closet design. Closets by design installed a system in my walk in closet years ago. I am looking for a lawyer here in Florida. Paying for it all. Closet by design turned the customer-is-always-right policy into the customer is always wrong, and when we, closet by design, wrong a customer, we should get into the offense and treat them with arrogance, total disrespect, and negligence. Consumers love to do business with someone that can admit mistakes and state how they made improvements. drug injury lawsuits and product liability lawsuits. 4.7. And she responded, "Are you being sarcastic?" Really! This was a different crew and pardon my attitude, but they were Bozos. All because they locked in last years prices. Generally, closets by design are not too expensive. This post is only the beginning. Closets By Design Mentor Ohio Maxvalues. And they demand payment before they even install. Due to a family illness, I had other pressing matters that outranked this. So my molding were never secured and are coming apart, they also damages many of my walls, the front lips for my shoe closets are falling off, the door they installed in the very beginning is gouged, which the installers did, they installed a faulty lock on my jewelry cabinet and the list goes on. They keep hiding and screwing people over! When I called to stop the 2nd order because the first was so cheap looking they said I couldn't because it had been past the 3 daysthe install was 1 1/2 months after I bought it! UPDATE: On Feb. 5, 2019,the plaintiff voluntarily dismissed the proposed Closets By Design class action lawsuit without prejudice. There were some complexities that Erica promised to review before going final but this never happened. There has been ZERO response. At the time, I had made other quotes with other prominent companies in the closet segment, to name one, Home Depot. CALL: (855) 295-0801. If they do, I will give credit where credit is due! 3) The salesperson incorrectly measured the distance between walls, and as a result, there is a gap between the closet board and our wall. Back and forth, the reader can picture what happened, she hung up on me. Terms and Conditions. So once again I have to wait for another panel to come in so the job can be finished. The best part is that it only took a day to build and even after the fact, they agreed to make some changes because they truly care about customer satisfaction. I agree I order my closet aug and its Dec when they start install my closet and sane thing they didnt do it right lots of reject . I ordered Garage Cabinet and they are horrible. LOS ANGELES (Legal Newsline) - A Kentucky consumer alleges a closet organization system she purchased was deceptively advertised with false discounts. Or I would like a refund. The proposed Closets by Design class action lawsuit says that in addition to using misleading information to draw in consumers who were under the impression they were getting a great deal that these actions by the closet company violated California law. Initial Franchise Fee: $20,000. This was the WORST company to deal with bar none! WHO ARE THE KIDDING WITH THEIR PRICING. Took me better part of an hour to clean it up . But I am getting no replies. Expensive price for what there wasok if they would have been professional. I even repeated that to the bank rep that extended the credit on the recorded line and they agreed. Images. These 2 units were to be done on the same day. BIG TIME LIAR! Add me to the Class Action Lawsuit please, Your email address will not be published. strict standards for business conduct. I thought it was the plumber who designed the doors." big hole in the wall. Thank you again. I am not in any way affiliated with closets by design, nor was I asked to post a positive review. In essence, you are investing about $520 in drawers. STAY AWAY FROM CLISETS BY DESIGN! Closets by Design had the nerve to call me asking for the additional $3.00 I had already given the installers! Share your photos and videos with others to prove the truth of your words. I was told it would be in the next day. But the reality is you are luck to cover your gas and car usage costs. The higher boss, it seems explained the process which is " the warehouse can change your design and make smaller cabinets as agreed without asking the customer " . Closets By Design is a Retail, Commercial & Residential Construction, and Custom Closets company located in Louisville, Kentucky with $518.00 Million in revenue and 803 employees. Hiding negative complaints is only a Band-Aid. https://goo.gl/maps/LHkF5vjREu52. Six months later, still no closet system from Closets By Design in Plymouth, MN and yet, they are offering a 40% off discount for Presidents Day. Elizabeth Webster and Alexander Burckle are suing the tour company, Sail Maui, over the incident, which they say occurred in . Depending on the material, size, and design, you can get customized closets at a cost of $1000. Now, even in their responses the are lying but thank goodness I HAVE TEXT PROOF to show they are liars and crooks. What happened with your lawsuit? Over a period of two months, he helped get someone to take a look at the problem and then offered to put a piece of wood between the wall and closet board a very cheap, unprofessional, and a dirty solution to the problem. Supposedly it was broken upon delivery but seriously, it took weeks to order another one. And the pieces that did come were cheap and chipped! There may be more reports for "closets-by-design", For more results perform a general search for "closets-by-design", Showing 1-12 of 12 Found Reports Consumers want to see how a business took care of business. The one guy called a friend of his on how to get the power back and finally after an hour of confusion the power is back in my duaghter's room, but I don't trust their inept electrical knowledge so I have to call an electrician to make sure my house won't burn down. I ordered my cabinets ( approx $12,5000) in oct of 2021. Required fields are marked *. Our custom closets are designed with you, the client, in mind, so you can trust that our closets will meet your needs with regard to flexibility and aesthetics. Copyright 1997-2023 Ripoff Report. Start by making . They told me he was not available and that he would call me back. Exact same complaints as listed above and when I finally got the Mgr Roman, after the office girls (Maria & Joanna) kept hanging up on me or transferring me to a phone no one would answer, I told Roman that the "3" referrals I had for Designer Diana, he told me that was sales problem, he was with the installation side. This company had to come to my home numerous times because they did not install and measure properly in the beginning and the owner, Brian Gruber, gave me items that I SHOULD have received with the package I bought but tried to lie and make it sound like he was giving me a great deal when I was scammed from the onset. I recall a couple of small hiccups, but nothing that wasn't promptly taken care of. I was a designer for closets by design. Think before you hire this company. I worked for this company for close to a decade. See some of the pics attached with this review. When were they planning on informing me of the schedule change or were they hoping I would forget! Yes. Compare. When they started installing the doors, they realized that the latter were short. It is a big fraud. After he left, I looked out in my garage he left all the old parts, did not dispose of them. Beware of this company. 3rd set of file drawers? 2K for few planks put-together shabbily! Closets by Design is of course infamous for it Have been lied to from every employee we have come into contact with from the original sales rep (she resigned), to the sales coordinator who took over since the rep resigned and installers. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. But that didn't happen. Do your own due diligence! I am on a campaign. I thought I ordered ":custom" closets, especially for the price, but what I got was not wood, not pre-fabricated, why did they take measurements when the installer cuts all boards on sight? DON'T DO IT! I called the customer services manager (Jennifer) the next day and her response, in her exact words, to these issues, so, what do you want from us? She was very rude and then never followed up. first thing 50 % down - so i told them i want an install date prior to deposit and if they could not meet it i was going with the next vendor. Closets by Design advertisements and pricing structures fully comply with the law. I paid my balance in full in good faith I was not given the service and quality of workmanship that I paid for. Closets by Design is the latest retailer to face a lawsuit filed over the alleged sale of merchandise at fictitious discount prices.

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